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1.
Credit Cards will not be charged until we have verified the stock
position.
2.
All prices include VAT
3.
All breakages should be
reported within two days of receipt of goods either by post or email.
4. Goods will remain the property of
Webvert Cutlery (
WWW.Webvert.Co.UK Ltd) until payment is received.
5. Webvert Cutlery (
WWW.Webvert.Co.UK Ltd) aim is to provide
customer satisfaction through supplying quality goods with a first class service.
6. Should customers experience dissatisfaction,
Webvert Cutlery (
WWW.Webvert.Co.UK Ltd) will respond speedily to their grievance and endeavour to resolve
such issues to the satisfaction of the customer.
7. Customers to this site must be over 18 years
old.
DELIVERY
is to UK Mainland only. Please enquire for orders outside of the UK.
We aim to deliver your goods within 2 - 10 working days of receipt of order and you will
receive an acknowledgement of your order. Should there be a problem regarding supply we
will contact you. Should you not be at home when our carrier calls you will be left a
"calling card" Our carrier will attempt to deliver your order twice. Should this
be unsuccessful the calling card will give you details so that you can contact our depot.
PRIVATE
POLICY We do not disclose buyer's information to third parties.
MAKING
A PURCHASE The "Buy Goods" link will take you to the Shopping Basket totals
where all calculations are automatic. After making a purchase you can return to the
shopping pages.
PAYMENT
BY CHEQUE
When paying by cheque goods will be despatched after funds are cleared.
SHOPPING
BASKET To enable our shopping basket system to work correctly with your browser you
should make sure that you have 'cookies' enabled.
DELIVERY
CHARGES AND ORDERING DETAILS
£4.95 delivery charge for all orders. UK Mainland Only
Non Mainland Britain
Price on Application
Availability
Every effort is made to ensure that products featured on
the Webvert Cutlery website are in stock and can be processed and
dispatched quickly. We will endeavour to contact you at the earliest
opportunity if a product is out of stock or unavailable. In this
event, and having contacted you, there are three options you can
consider: 1.Cancel your order 2.Choose an alternative product
that we have in stock 3.Maintain your original order, which we will
despatch it as soon as it comes back into stock. We generally aim to
dispatch stock items within 48 hours after we have received your
initial order, and we only use Parcelforce and GPO to deliver our
goods. We aim to have non stock items delivered to you between 3 to
10 working days after your order has been confirmed. Returns
and Damages and Cancellations
We at Webvert Cutlery want you to be happy with your
purchase. However, if you wish to return your order, you can send it
in its original condition and packaging to our address at Webvert
House, 5 Market Square, Waltham Abbey, Essex, EN9 1DL. We strongly
recommend that you use a recorded delivery service as responsibility
for the goods remains with you until they have safely been returned
to us.
Cancelled orders will be subject to a £25 administration charge after the order has been
processed
plus the carriage charges where the order has been despatched. In the
unlikely event that a product purchased from us is faulty, we will
offer you the choice of a full refund or a replacement. This,
however, will only be relevant if the item is returned to us in its
original condition and packaging. We will then follow manufacturers
guidelines to access the product and then contact you with either a
replacement item or a full refund. In the event of the item being
replaced, it will be dispatched to you free of charge. If you opt
for a refund, we will also reimburse you for the cost of returning
the faulty item to us. Data
Protection By purchasing from our website, you will agree to us
retaining your details for use in processing your order. We may
contact you with information that we feel may be relevant to you and
your shopping experience. On no occasion will we forward your
personal details to a third party.
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